Contact

If you have questions about security about the Platform, you can contact us via email.

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Security White Paper

The security team publishes and maintains a Security White Paper that can be provided to customers that want a deeper understanding of security controls for the following areas.

• Service Security
• Security Controls - Org/Tenant
• Security Controls - Managed Clusters
• Security Controls - Customer Workloads/Applications

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Our Security Commitment

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the security team will use reasonable efforts to:

• Respond in a timely manner, acknowledging receipt of your vulnerability report
• Provide an estimated time frame for addressing the vulnerability report
• Notify you when the vulnerability has been fixed
• We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture.

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Contacting Security

To report security or privacy issues that affect Rafay's products, please contact us at security@rafay.co.

• Use our Product Security PGP key to encrypt sensitive information sent via e-mail.
• Please provide full details so that our security team can validate and reproduce the issue.
• For the protection of our customers, we generally do not disclose, discuss, or confirm security issues until a full investigation is complete and any necessary patches or releases are available.

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Encrypt Sensitive Information

When sending sensitive security information by email to the Security Team, please ENCRYPT it.

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PGP Public Key

Due to the sensitive nature of security information, we provide a method for you to:

• Verify the authenticity of security notifications
• Encrypt messages to send to us via security@rafay.co

You can find our PGP Public Key here.

User ID: security@rafay.co

KeyID: 21273507

Fingerprint : 7C90 3260 1560 6094 08C5 9C33 F98B E992 2127 3507

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