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Contact

If you have questions about security about the Rafay Platform, you can contact us via email.


Security White Paper

The security team publishes and maintains a Security White Paper that can be provided to customers that want a deeper understanding of security controls for the following areas.

  • Service Security
  • Security Controls - Rafay Org/Tenant
  • Security Controls - Managed Clusters
  • Security Controls - Customer Workloads/Applications

Our Security Commitment

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Rafay security team will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report
  • Provide an estimated time frame for addressing the vulnerability report
  • Notify you when the vulnerability has been fixed
  • We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture.

Contacting Security

To report security or privacy issues that affect Rafay's products, please contact us at security@rafay.co.

  • Use Rafay's Product Security PGP key to encrypt sensitive information sent via e-mail.
  • Please provide full details so the Rafay security team may validate and reproduce the issue.
  • For the protection of our customers, Rafay generally does not disclose, discuss, or confirm security issues until a full investigation is complete and any necessary patches or releases are available.

Encrypt Sensitive Information

When sending sensitive security information by email to Rafay's Security Team, please ENCRYPT it.


PGP Public Key

Due to the sensitive nature of security information, Rafay Systems provides a method for you to:

  • Verify the authenticity of security notifications
  • Encrypt messages to send to Rafay via security@rafay.co

You can find Rafay System's PGP Public Key here.

User ID: security@rafay.co

KeyID: 21273507

Fingerprint : 7C90 3260 1560 6094 08C5 9C33 F98B E992 2127 3507

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